Frequently Asked About Our Terms
Your account remains open and active. However, if you don't complete a withdrawal or deposit within 12 months, our fraud prevention system may flag the account for security verification when you return. We send a confirmation email before locking any inactive account; you can unlock it by verifying your identity through our support team.
You can update your linked email address and phone number in account settings without restriction. To change your registered name or primary payment method, contact our support team with ID verification. Changes typically process within 24 hours during business days in Medan time zone.
Daily withdrawal limits depend on your account age and verification status. On your first month, the daily cap is set by your linked payment method—DANA, OVO, GoPay and QRIS each have provider-side caps. After 30 days verified play, limits increase. Check your account settings for your specific withdrawal ceiling.
Your account data remains in our records for three years after closure per our legal retention policy. We retain transaction logs for compliance. You may request data deletion or export at any time by contacting support; we process these within 14 days where local law permits.
Account access and the games available to you depend on local law where you are located. If you play while abroad, your DANA, OVO, GoPay or QRIS deposit and withdrawal options may not function identically outside Indonesia. We recommend verifying your payment rail before traveling.
Verification confirms you're the account holder by matching your login credentials to your registered phone number and ID. You'll complete it before your first withdrawal. Re-verification may be triggered by large deposits, repeated failed logins, or if we detect unusual activity to protect your account security.
Yes. If a deposit via DANA, OVO, GoPay or QRIS failed but charged your wallet, or if you believe a withdrawal was processed in error, open a support ticket within 48 hours with your transaction ID. We investigate and respond within seven business days with a resolution or explanation.
